Work Experience: Palo Alto Ambulatory Clinic, Palo Alto 93404

Lead Medical Support Assistant. GS-7          July 2013- January 2015

• Provides administrative support for clinical staff answering phones, faxing, copying.

• Insure proper coverage of reception desks

• Listen and help with any patient or staff complaints

• Insure patient calls and emails were completed

• Reconcile patient appointments with chart notes.

• Insure employees were receiving breaks

• Ordering supplies

• Made and maintained a standard operating procedure binder for all medical support assistants in ambulatory care.

• Assisted in training for card scanners.

 

 Nuclear Medicine, Palo Alto Veteran’s Center, Palo Alto 94304

 Program Support Assistant   GS-6                  March 2011-July 2013

• Provides administrative support for clinical staff answering phones, faxing, copying.

• Print reports on exams.

• Complete daily log.

• Complete daily schedule.

• Maintain file system.

• Schedule Nuclear Heart Scan, and Bone Densitometry.

 

Santa Maria Community Based Outpatient Clinic, Santa Maria, CA 93454

 Medical Support Assistant GS-5                January 2008-March 2011                                                                     

• Provides administrative support for clinical staff using computerized system.

  • Identifies and checks in patients.

  • Assembles medical charts and notifies staff of patient presence.

  • Make follow up appointment or recall appointments for patients.

  • Call specialty clinics in West Los Angeles and Sepulveda to coordinate appointments.

  • Print appropriate paper work to accompany veterans who are sent to the emergency room.

• Manages consults for ambulatory care and primary social work clinics.

• Answers telephone promptly and courteously, routes messages appropriately.

• Assists patients with competition of Means Tests and registration forms.

• Obtains patient personal and medical information using Vista and CPRS programs.

• Prints routing slips and appointment lists for providers in 15 sub clinics throughout our clinic.

• Enters registration data in Vista and updates patient demographic information.

• Screens walk-in patients with urgent and non-urgent needs for nurses and other staff.

• Keeps excel spread sheet of patients seen numbers seen in primary care.

• Provides basic information to patients regarding a variety of issues and concerns.

• Knowledgeable in medical terminology.

• Obtains background information on patients to assist medical staff with triage.

• Knowledgeable in beneficiary travel, burial benefits and eligibility requirements.

• Prepares and distributes medication lists.

• Follows and understands doctors’ orders.

• Knowledgeable of lab procedures and results.

• Knowledgeable on fax, printer and scanner equipment.

 

Administrative Assistant

Zoo Med Laboratories, San Luis Obispo, CA 93420

 February 1999-August 2000

• Answered, screened and directed phone calls.

• Maintained filing for purchase orders and invoices.

• Screened walk-in customers.

• Managed daily schedule.

• Typed letters, faxed, sorted mail, special projects and mailings.

• Used printer and fax machine.

______________________________________SOFTWARE   _________________________________                                       

 

Vista, CPRS, Microsoft Office, Point of Sale Systems, Quick Books

 

_________________________________ EDUCATION &TRAINING___________________________    

Graduated from Arroyo Grande High School in 2000

Junior at Southern Utah University

Working on Bachelor’s in Science General Studies